If you are using a mobile phone to connect your Ring device, go into your phone settings and disable the cellular data connection.To verify your connection, do the following: Be sure the network you are attempting to connect your Ring device to has a working internet connection. Make sure you are connected to the Internet. In that case, you may need to replace the router as troubleshooting won't always fix problems.īefore you begin adjusting your router, verify that the following items are not causing the setup to fail: Note: If your router is more than four or five years old, it may have exceeded its intended lifespan. This article will provide several possible solutions that involve adjusting various router settings. If your Ring device failed to connect to your wifi network, the problem may lie within your router’s settings. If you’re having trouble getting your Ring device(s) to set up in the Ring app successfully, please ensure you followed all of the instructions in the Ring application before following the guide below. Be sure you are comfortable using these features before trying any of these solutions. Warning: The solutions offered in this article require using the advanced features of your wifi router.
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